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FAQ's

How long does it take to produce my item?

As all items are custom made to order, production turn around is approx 10 - 14 days. This includes resin dry time, especially if layering is required. We will be in touch if we anticipate delays.

I've made an error with my order, can I change it?

Please contact us immediately if you have made an error with your order. We will try our best to amend this, however additional charges may apply.

What is your return policy?

If you are not happy with your item, please contact us to discuss.

Can I chop food on my board?

We recommend only incidental contact with food only. Our boards should not be used as a food preparation surface or cutting board where coated with resin.

What is the best way to look after my purchase?

We recommend hand washing our products with a soft cloth under water. Using a hard scrubbing brush or steel wool etc will scratch the surface of the resin. If there are surface scratches, you can use a very fine wet sandpaper to softly remove. 

My dog has eaten it's tag, what do I do?

As resin is a synthetic material, please consult your vet immediately if ingested by your pet.

Will the colour of my product fade?

As with anything - if you leave in direct sunlight for sustained period of time, the colour will fade. We recommend your keep out of the sun where possible. 

Do you do customs orders?

Absolutely - please contact us to discuss!

Do you ship worldwide or to rural addresses?

Yes we can, rates will differ from standard shipping, please contact us for more info.